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Frequently Asked Questions

 

Shipping

South East Queensland

If you’re located in South East Queensland, your delivery will be made usually within 2-3 business days of your order being placed.

Shipping rates for SEQ are listed below

Location

Shipping Rate

Free into Store?

Metro Area's of Brisbane

$15.00 flat rate

Orders over $200 are FIS

Caboolture to Noosa

$25.00 flat rate

Orders over $250 are FIS

Ormeau to Tweed Heads

$25.00 flat rate

Orders over $250 are FIS

Ipswich to Toowoomba

$25.00 flat rate

Orders over $250 are FIS

 

Interstate & Outside of SEQ

If you are located in Australia outside of South East Queensland, we will calculate each order’s freight individually to ensure you are quoted the best rate possible.

Once you have placed your order, we will contact you within 1-2 business days with you freight quote. We will send a follow up email to you a few days later to see if you wish to proceed and a reminder call a week later. If we don’t receive any response from you, your order will be refunded in full through PayPal.

Express Shipping

If you require your order from us urgently, please make note of this in the comments section at the bottom of the checkout page. This will be flagged in the back end of our system to ensure things are arranged urgently for you. Please note that additional shipping charges may be applied for these services.

 

Payments

PayPal

At Pronto Packaging, we offer PayPal payments through our website. Now with Pay-in-4, four easy payments if required.

If you are uncomfortable to arranging payment through this portal, we recommend calling our office on 07 3359 112 or emailing us at esale@prontopackaging.com.au to have your order entered manually on the back end of our website.

Credit Terms

Pronto Packaging will only approve credit terms if discussed with Senior Management.

If you are looking for terms with us, please email our accounts team on accounts@prontopackaging.com.au

 

Backorders

If you place an order based in SEQ and we don’t have something in stock, your order will be shipped and you will be notified by email or phone of the out of stock/s and approximate estimated arrival times.

If you place an order based outside of SEQ and we don’t have all items in stock, we will contact you with your freight quote & the option to hold off until all items are in stock to avoid paying double shipping fees.

 

Ingredients Lists

If you are after an ingredients list for one of our condiment lines, send us an email to esale@prontopackaging.com.au and we will send this information through to you as soon as possible.

 

Forbidden Shipping Items

We want you to receive your goods in the same perfect condition that they leave us in and for this reason we unfortunately, are unable to ship ice cream cones & liquids via third party courier due to the uncertainty of how these items are handled. These items include toppings, chemicals, milk, ice cream mix, sauces, syrups, frozen beverage concentrates and all ice cream cones.